Technical Customer Success Manager

About this role

We are adding to our diverse team of experts and are looking to hire those who are committed to building a culture that enables the creation of innovative solutions for our business units and clients.


The Company
Munich Re America Services (MRAS) is a shared service organization that delivers services to all Munich Re US P&C Companies and other group entities.


As a member of Munich Re's US operations, we offer the financial strength and stability that comes with being part of the world's preeminent insurance and reinsurance brand. Our risk experts work together to assemble the right mix of products and services to help our clients stay competitive – from traditional reinsurance coverages, to niche and specialty reinsurance and insurance products.


The Opportunity
Future focused and always one step ahead!


Digital solutions and digital platforms are the key drivers for future growth. The Realytix Zero is a worldwide scalable Automated Underwriting Technology Platform comprising of rules and pricing engines to digitize & automate the underwriting of single risk business based on self-configuration for our business owners. The highly motivated team consists of colleagues with a broad range of know how – Underwriters, IT Developers, Pricing experts, Actuaries, IT Platform Architects and Data Engineers apply agile methodologies.


The Realytix team was built in the German headquarter in Munich and has grown further internationally in US. The Customer Success Manager is expected to assure and support high quality product implementation including analysis & reporting and support the execution of market strategies to fortify the overall product strategy in the North American region. This role will consult with our internal and external clients in the digitization of new or existing insurance or reinsurance products. The incumbent will support the business development and gather requirements for new platform features from the business and cl...