Technical Customer Success Manager

About this role

Role Description
We are seeking a mission-driven Technical Customer Success Manager to join our Team and work directly with our Commercial CS Leader. This role blends strategic account management with deep technical advisory support to ensure customers achieve maximum value from our platform.


Responsibilities
As the main point of contact for key accounts, you will build strong relationships with leadership and technical teams to ensure they are getting the most from the platform. You will act as a strategic advisor together with our engineers, helping customers navigate their platform and requirements while solving any roadblocks they encounter. By deeply understanding their goals, you will ensure long-term success, driving high adoption rates and identifying opportunities to grow the partnership.


Mission & Account Ownership

• Serve as the primary post-sales success lead for assigned commercial accounts
• Build trusted relationships with program leadership, DevSecOps teams, and security stakeholders
• Develop and execute mission-aligned success plans for our customers
• Lead Quarterly/Executive Reviews focused on operational readiness and mission outcomes
• Proactively identify adoption gaps, compliance risks, and expansion opportunities

Technical Advisory & Enablement

• Assist customers on Kubernetes-based platform architecture questions
• Understand what secure implementations in IL2/IL4/IL5/IL6 and air-gapped environments
• Advise on DevSecOps pipelines, GitOps workflows, and secure software delivery
• Troubleshoot complex deployment challenges in partnership with Engineering
• Articulate customer requirements related to compliance (e.g., RMF, STIGs, cATO, Zero Trust)

Growth & Expansion

• Identify mission renewals & expansion opportunities across our customer base
• Drive deeper platform adoption across development teams

Success Metrics

• Platform adoption across mission programs
• Renewal and expansion within assigned a...