Technical Chief of Staff (Digital Global Operations)

About this role

• We’re seeking an exceptional Chief of Staff to partner with our Head of Digital, Global Operations to drive operational excellence and technology transformation
• This role combines strategic thinking, rigorous execution, and executive partnership to accelerate our digital initiatives and maximize organizational impact
• As Chief of Staff, you’ll serve as a force multiplier for the Heads of Digital—translating vision into execution, removing obstacles, driving key initiatives, and creating the infrastructure for sustained success
• This is a high-impact role for someone who thrives in dynamic environments and wants to shape the future of digital innovation in our organization
• This isn’t a typical Chief of Staff position—it’s an opportunity to shape the digital future of our organization. You’ll work at the intersection of strategy, technology, and operations, with visibility across the entire business
• You’ll develop executive-level skills while making a direct impact on revenue, customer experience, and organizational transformation. For the right person, this role offers unparalleled learning, growth, and the chance to build something meaningful
• Act as a thought starter on architecture and engineering tradeoffs
• Review technical proposals, roadmap decisions to ensure alignment with business outcomes
• Assist with AI transformation and technical role simplification related engineering transformation
• Partner with the Heads of Digital to develop and refine the digital strategy, ensuring alignment with broader organizational goals
• Translate strategic vision into actionable roadmaps, OKRs, and quarterly plans
• Monitor progress against key initiatives and proactively identify risks, dependencies, and mitigation strategies
• Lead quarterly planning cycles and facilitate strategy review sessions
• Own the digital portfolio, tracking investments, priorities, and resource allocation
• Design and continuously improve operating rhythms, including team meetings, s...