Technical Business Analyst

About this role

Job Description
Job Title:
Business Analyst – Credit Card Payments
Overview / Summary
We are seeking a Business Analyst with experience in credit card and digital payments processing to support the analysis, documentation, and delivery of payment solutions. The role involves gathering business requirements, supporting testing activities, collaborating with cross-functional teams, and ensuring payment systems align with compliance and industry standards.


Key Responsibilities

• Elicit, document, and manage business and functional requirements for credit card payment processing systems, including authorization, clearing, settlement, chargebacks, and dispute resolution workflows.
• Translate business requirements into functional specifications, user stories, process flows, and data mapping documents for development and QA teams.
• Analyze end-to-end payment lifecycle processes, including card authorization, capture, refund, tokenization, 3D Secure (3DS), and fraud management.
• Collaborate with engineering, product, compliance, risk, operations, and external vendors/partners to define and deliver payment solutions.
• Support User Acceptance Testing (UAT), System Integration Testing (SIT), and regression testing, including test case review and defect management.
• Ensure payment solutions comply with PCI-DSS standards, regulatory requirements, and industry best practices.
• Facilitate stakeholder workshops, meetings, and Agile sprint ceremonies.
• Analyze payment data and transaction reports to identify trends, anomalies, and process improvement opportunities.
• Support go-live activities, post-implementation monitoring, and production incident resolution.
• Assist with documenting API specifications and integration guides for payment gateway and processor integrations.

Required Qualifications

• 4–7 years of experience as a Business Analyst or Technical Business Analyst with a strong focus on credit card or digital payments processing.
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