Team Lead, Customer Success Manager

About this role

*hackajob
is collaborating with
Presidio
to connect them with exceptional professionals for this role.*
Presidio, Where Teamwork and Innovation Shape the Future
At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.


Team Lead, Customer Success Manager
📍 Remote Position | 💼 Full-Time


Position Overview
Presidio is seeking an experienced Customer Success Manager to join our Lifecycle Services team. This is a hybrid leadership role where you will both lead a team of Customer Success Managers while also managing a portfolio of enterprise accounts. You'll be responsible for driving customer satisfaction, retention, and growth across our Cisco-led and multi-OEM Enterprise Agreement (EA) portfolio including Palo Alto, Juniper, and other leading technology partners.


Key Responsibilities

• Team Leadership: Lead, mentor, and develop a team of Customer Success Managers, fostering a culture of excellence and continuous improvement
• Player/Coach Model: Actively manage your own portfolio of enterprise accounts while leading, coaching, and developing a team of Customer Success Managers — setting clear expectations, driving accountability, conducting regular 1:1s, and creating a high-performance team culture focused on customer outcomes and professional growth
• Customer Lifecycle Management: Drive adoption, renewals, and growth across the customer lifecycle from onboarding through renewal
• Enterprise Agreement (EA) Expertise: Serve as SME for Cisco and other OEM Enterprise Agreements (e.g., Palo Alto, Juniper), guiding customers on program benefits and optimization
• KPIs & Performance Tracking: Define, monitor, and report on key performance indicators to measure customer health, adoption, and success outcom...