Strategy Operations Manager

Responsibilities

Own and improve Operations’ planning, execution, reporting, and accountability systems, including building AI-powered workflows that reduce administrative work. Lead strategic cross-functional initiatives, use data to identify opportunities, and provide visibility into progress, decisions, and results.

Requirements

Requires at least five years of experience in program management, consulting, or strategy, with operational experience and a record of delivering cross-functional projects preferred. Candidates should be able to build and scale systems, manage multiple priorities, communicate clearly, influence across teams, and have experience building with AI tools.

Skills

• Program Management
• Strategic Planning
• Operations Management
• Cross-Functional Leadership
• Project Execution
• Systems Thinking
• Data Analysis
• Process Improvement
• AI Workflow Development
• Dashboarding And Reporting
• Stakeholder Management
• Influence Without Authority
• Communication
• Organizational Skills
• Change Management

Benefits

• Health Benefits
• Wellness Programs
• Company Retreats

About this role

Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you’ll fit right in.
Who You Are
Reporting into the Senior Manager, Strategy Operations, you'll balance strategic thinking, program execution, and analytical rigor in equal measure. You'll own the execution and delivery of strategic initiatives—refining and maintaining the operating system, designing the operating rhythms and decision mechanisms that allow Operations to scale from foundational work into systems at scale.
You're energized by environments where parts of the organization are still stabilizing, others are being brought together under shared standards, and new operating capabilities must be built from scratch. You bring strong operational judgment and the ability to translate strategic direction into results. You're equally comfortable building a 90-day roadmap, driving a cross-functional initiative to completion, or diving into metrics to understand what's working and what's not.
In this role, success looks like building the systems and operating infrastructure that allow Operations to scale as a cohesive, well-run division by raising the bar on how our people work and supporting the identification and execution of our highest-leverage opportunities.
Your Success Profile
What You Will Work On
Partner with Operations Leadership to identify the highest-impact opportunities to improve how Operations operates, with a focus on reducing customer and operational effort at scale.
Run the operating system, including planning rhythms, execution cadences, reporting, and accountability mechanisms.
Build and maintain AI-powered workflows that reduce the administrative layer of running the operating system, enabling the team to focus on higher-value work.
Lead and drive operations programs and initiatives from definition through execution, while effectively partnering with Technology, Finance & Accounting, and Customer Success teams to coordinate dependencies, align on requirements, and resolve execution bottlenecks.
Leverage data to identify trends and translate insights into actionable recommendations that inform strategy and decision-making across the function.
Create visibility and accountability through reporting, dashboards, and progress tracking that keep stakeholders aligned on what's working and what needs adjustment.
Perform other related duties as assigned. Be ready to own high-priority initiatives and workstreams that emerge as Operations’ priorities shift.
How You Will Do Your Work
Success in this role is defined not only by what you deliver, but how you deliver it. Your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:
Systems Thinking: You see how the parts connect and are motivated to simplify complex operational and execution challenges. You understand trade-offs and design solutions that work across silos.
Strategic Mindset: You anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.
Execution Focus: You move with urgency and clarity. You drive initiatives to completion, make measurable progress every week, and adapt when plans change. You're comfortable saying "here's what done looks like" and holding the line.
Ownership & Accountability: You take full responsibility for your work. You identify and remove blockers, escalate when needed, and don't wait for permission to improve things.
Influence Without Authority: You build trust with peers and leaders across the organization. You coordinate complex efforts through relationship and clarity, not formal power.
Adaptability: You stay steady in a changing environment. You learn quickly, find where you can add most value, and shift focus when priorities change. You're equally comfortable facilitating a meeting or diving into Jira to untangle a workflow.
Communication & Visibility: You make complex work understandable. You communicate progress, blockers, and decisions clearly to audiences from ICs to executives. You ensure the organization sees how things fit together.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
5+ years of experience in program management, consulting or strategy roles
Minimum 1+ Years with Justworks...

About Justworks

Human Resources Services · 1,001-5,000 employees · headquartered in New York, NY · founded 2012