Stewarding Operations Manager

Responsibilities

Lead evening stewarding and utility operations at the 270 Park Avenue headquarters to ensure a clean, safe, and efficient environment. Manage team performance, establish standard operating procedures, and coordinate with leadership to support service and event requirements.

Requirements

Requires 3+ years of stewarding or utility management experience in a high-volume foodservice or hospitality setting. Must possess strong knowledge of sanitation standards, team development, and the ability to perform physical tasks such as lifting up to 50 lbs.

Skills

• Stewarding management
• Team leadership
• Sanitation standards
• Food safety
• Operational efficiency
• Performance management
• Scheduling
• Equipment maintenance
• Inventory control
• Loss prevention
• Chemical handling
• Staff training
• Event logistics
• Process improvement
• Communication
• Collaboration

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

About this role

Step into a leadership role at the heart of one of the world's most iconic
corporate headquarters — 270 Park Avenue — where operational excellence meets
hospitality at the highest level. As a Stewarding Manager at JPMorganChase, you
will have the opportunity to build and lead a high-performing team, shape
departmental standards, and make a direct impact on the daily experience of
thousands of employees and guests.

As a Stewarding Manager at JPMorganChase within the Global Real Estate
Hospitality & Workplace Services team, you will lead the evening stewarding and
utility operations at our flagship 270 Park Avenue headquarters. Reporting to
the Head Steward, you will be responsible for ensuring a clean, safe, efficient,
and well-supported operation across both front-of-house and back-of-house
environments. You will set the standard for how our team operates — building
repeatable processes, driving compliance, and developing a reliable,
professional team that takes pride in their work. This is a role for someone who
leads by example, thrives in a fast-paced environment, and understands that
behind every great hospitality experience is a strong operational foundation.

Job responsibilities

* Lead day-to-day stewarding and utility operations across all evening shifts,
ensuring consistent workflow, readiness, and execution standards are met
* Partner with front-of-house and back-of-house leadership to anticipate
service needs, volume changes, and event requirements, ensuring seamless
operational support
* Establish, implement, and maintain department standard operating procedures,
routines, and checklists to drive accountability and consistency across the
team
* Ensure full compliance with applicable sanitation, food safety, and health
regulations within the stewarding scope, maintaining an inspection-ready
environment at all times
* Oversee the proper operation and daily care of dishwashing, pot-washing, and
related stewarding equipment; coordinate troubleshooting and escalate repair
needs as required
* Manage staffing plans and scheduling strategy to align team coverage with
business volume, service demands, and event requirements
* Lead onboarding, cross-training, and ongoing performance coaching for
stewarding and utility team members, reinforcing standards and building a
culture of professionalism and reliability
* Implement inventory control and loss prevention practices to reduce breakage
and improve accountability for service ware, glassware, and smallwares
* Reinforce safe chemical handling, proper use of personal protective
equipment, and safe work practices across all team members
* Monitor operational trends and recurring issues, recommending process
improvements to enhance efficiency, reduce costs, and elevate team
performance

Required qualifications, capabilities, and skills

* Experience in Stewarding Management with 3+ years of applied experience
leading stewarding or utility operations in a high-volume foodservice or
hospitality environment
* Demonstrated supervisory or management experience, including scheduling,
performance management, and team development
* Strong working knowledge of sanitation standards, safe chemical handling, and
dish-room workflow best practices
* Proven ability to train, coach, and hold team members accountable in a
fast-paced, high-volume setting
* Experience establishing and maintaining standard operating procedures,
checklists, and operational routines
* Effective communication and collaboration skills with the ability to partner
across front-of-house and back-of-house leadership teams
* Ability to perform essential job functions safely and consistently, including
lifting and carrying up to 50 lbs, standing and moving for extended periods,
and working in back-of-house environments with frequent bending, lifting, and
reaching
* Reliable and punctual with the ability to work flexible evening schedules as
required by the operation

Preferred qualifications, capabilities, and skills

* Experience in a corporate dining, luxury hospitality, or large-scale
institutional foodservice environment
* Familiarity with basic equipment troubleshooting and coordination of light
maintenance or repair escalations
* Experience supporting event logistics, including staging, transport, and
setup of service ware and equipment
* Knowledge of inventory management practices and loss prevention strategies
specific to foodservice operations
* Demonstrated success driving breakage reduction initiatives through training
reinforcement and process improvement

JPMorganChase, one of the oldest financial institutions, offers innovative
financial solutions to millions of consumers, small businesses and many of the
world’s most prominent corporate, institutional and government clients under the
J.P. Morgan and Chase brands. Our history spans over 200 years and today we are
a leader in investment banking, consumer and small business banking, commercial
banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined
based on the role, experience, skill set and location. Those in eligible roles
may receive commission-based pay and/or discretionary incentive compensation,
paid in the form of cash and/or forfeitable equity, awarded in recognition of
individual achievements and contributions. We also offer a range of benefits and
programs to meet employee needs, based on eligibility. These benefits include
comprehensive health care coverage, on-site health and wellness centers, a
retirement savings plan, backup childcare, tuition reimbursement, mental health
support, financial coaching and more. Additional details about total
compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring
to ou...

About JPMorgan Chase & Co.

Financial Services · 10,001+ employees · headquartered in New York, NY