Startup Customer Success Manager - Americas

About this role

Hello! I’m Jared 👋 I joined Ashby three years ago as the first member of the Startup Customer Success team. Since then, I have been a part of building out the onboarding and success functions across our entire startup segment. Today, we’re a team of nine spanning across the US, Canada, and EMEA. I am so excited to be hiring another
Startup Customer Success Manager
in the US or Canada 🎉.


Our
Startup Customer Success Team
serves our early-stage customers programmatically. These customers are special to us because they aren’t just learning our software; they are learning how to build hiring excellence into the DNA of their growing organizations.


Our
Startup Customer Success Managers
create high-quality onboarding materials, documentation, and e-webinars that enable our customers to get up and running independently. They also jump in to assist via email and customer calls when needed. This is a mid-level role, so we require at least 2 years of experience as a full-time Startup Customer Success Manager, Account Manager, or Program Manager.


In This Role, You’ll Take Ownership Of a Book Of Customers For Whom You’d Be The Main Point Of Contact In Our Shared Inbox And Hop On Customer Calls Per Our SLAs. You’ll Also Take Ownership Of Medium And Large Projects That Are Core To Our Team’s Operations. Existing Projects Our Team Has Taken On Include:

• Building an in-app onboarding experience using CommandAI
• Creation of a live, foundational webinar series + recorded content
• Building retention best practices into our engagement with customers that extend well beyond just onboarding

You Should Apply If:

• You have 2+ years of customer-facing experience supporting a complex and rapidly evolving product (for complexity, think tools like Zapier, HubSpot, and Acuity Scheduling) OR have Recruiting/Recruiting Operations experience as an Ashby user.
• You enjoy becoming a subject matter and product expert to help deliver excellent experienc...