Staff Software Engineer (Builders)

About this role

• As a Staff Engineer on our Builders, you’ll be the technical anchor of a team that handles EvenUp’s highest-priority customer issues — reporting directly into the CPO’s org
• You’ll lead the most complex investigations, drive architectural improvements that eliminate entire classes of problems, and serve as a technical bridge between the Builders and the rest of engineering
• This role is not about being the best firefighter — it’s about making sure we need fewer firefighters over time
• You’ll set the technical direction for how EvenUp handles escalations at scale: the tooling, the patterns, the standards
• And when the hardest problems land, you’ll be the one who digs in
• The squad operates without a dedicated PM
• That’s intentional — we want engineers who think like product owners
• As the most senior IC on the team, you’ll set the bar for what that looks like: understanding customer needs deeply, making principled decisions about what to build and what to defer, and influencing the product roadmap based on what you’re seeing in escalations
• Lead technical resolution of the most complex, multi-system escalations — the ones that require deep cross-functional understanding and careful architectural thinking
• Identify systemic weaknesses across the product that generate escalations and partner with other engineering teams to address them at the root
• Define and drive the technical strategy for the squad: observability, tooling, runbooks, incident response patterns, and reliability standards
• Partner closely with the CPO and EM to shape the squad’s roadmap, balancing urgent reactive work with high-leverage proactive investments
• Serve as a technical advisor and force multiplier for other engineers on the squad — reviewing approaches, accelerating investigations, and raising the ceiling on what the team can handle
• Influence engineering culture and practices across EvenUp: blameless post-mortems, on-call hygiene, failure mode documentation
• Act as a product...