Staff Software Engineer

Responsibilities

Drive the technical architecture and design for scalable, customer-facing AI developer products. Partner with cross-functional teams to translate business requirements into execution plans while mentoring engineers and championing best practices.

Requirements

Requires 8+ years of software engineering experience with deep expertise in JavaScript, TypeScript, and Node.js. Candidates must have hands-on experience building AI-powered applications and a strong understanding of developer experience and modern web frameworks.

Skills

• Software engineering
• JavaScript
• TypeScript
• Node.js
• AI development
• Developer experience
• System architecture
• React
• Angular
• Vue
• API design
• Technical leadership
• Mentoring
• Cloud computing
• Scalable systems
• Test automation

Benefits

• Health plans
• Flexible spending accounts
• 401(k) plan with company match
• Employee stock purchase plan
• Matching donations
• Flexible time away plan
• Family leave programs

About this role

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
We are seeking a highly motivated and experienced Staff Software Engineer to join a dynamic team focused on building cutting-edge, customer-facing AI Developer products. This role is ideal for a senior technical leader who combines deep software engineering expertise with hands-on experience in applied AI, developer experience (DevX), modern web technologies, and the Node.js/TypeScript ecosystem.
As a Staff Engineer, you will help shape the technical direction and architecture of AI-powered developer experiences, solve complex engineering challenges, and influence engineering practices across the team. You will work closely with product, engineering, and cross-functional partners to take products from concept and architecture through implementation and delivery.
What you get to do in this role:
Drive technical architecture and design for complex, scalable, customer-facing AI Developer products and platform capabilities.
Build high-quality, clean, scalable, and reusable software while establishing and championing engineering best practices around architecture, code quality, testing, performance, and maintainability.
Partner with product owners and engineering leaders to translate business and customer requirements into technical strategy, architecture, and execution plans.
Own key capabilities end to end, from technical design and implementation through test automation, production readiness, delivery, and ongoing improvement.
Design intuitive and extensible developer experiences that enable customers to easily extend, customize, and integrate platform functionality to meet their needs.
Apply AI and emerging technologies to developer workflows and experiences, identifying opportunities to improve developer productivity and create differentiated product capabilities.
Lead the design and implementation of new products and major features while continuously improving the scalability, reliability, and performance of existing capabilities.
Navigate ambiguous and technically complex problems, evaluate architectural trade-offs, and provide clear technical direction.
Collaborate across engineering teams and organizational boundaries to drive alignment on architecture, APIs, frameworks, and shared technical standards.
Mentor and influence engineers across the team, raising the technical bar through design reviews, code reviews, knowledge sharing, and hands-on technical leadership.
Qualifications
To be successful in this role you have:
8+ years of software engineering experience, including experience designing and delivering complex, scalable production systems.
Strong experience with JavaScript/TypeScript and Node.js; Java experience is a plus.
Hands-on experience building AI-powered applications, developer tools, or AI-enabled product experiences, with an understanding of how AI/LLM capabilities can be effectively integrated into production software.
Strong understanding of developer experience (DevX) and a passion for building frameworks, platforms, APIs, tools, and experiences that make developers more productive.
Deep understanding of data structures, algorithms, object-oriented design, software architecture, design patterns, APIs, and performance/scale considerations.
Experience with modern UI frameworks such as React, Angular, or Vue.
Demonstrated ability to design and influence large-scale technical architectures and make sound engineering decisions across multiple components or services.
Experience owning complex initiatives from architecture through production delivery, including assessing technical trade-offs and managing long-term maintainability.
Strong analytical and problem-solving skills with the ability to operate effectively in ambiguous technical environments.
Demonstrated ability to influence technical direction across teams without relying on direct authority.
Experience mentoring engineers and raising engineering standards through architecture reviews, design discussions, code reviews, and technical guidance.
Excellent communication and collaboration skills, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders.
For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary resi...

About ServiceNow

Software Development · 10,001+ employees · headquartered in Santa Clara, CA