Sr. UX Designer

Responsibilities

The Senior UX Designer will conduct user research and data analysis to create intuitive, AI-enabled digital experiences that improve customer engagement. They will collaborate with cross-functional teams to design, test, and optimize digital journeys across websites and platforms.

Requirements

Candidates must have at least 5 years of experience in UX or product design with a strong portfolio demonstrating user-centered methodologies. Proficiency in Figma, research techniques, and analytical tools is required to translate insights into effective design solutions.

Skills

• UX Design
• UX Research
• Figma
• Prototyping
• User Journey Mapping
• Data Analysis
• A/B Testing
• AI-powered tools
• Wireframing
• Stakeholder Management
• Conversion Rate Optimization
• Product Design
• Accessibility
• Analytics
• Storytelling
• Agile

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• 401(k) with company match
• Disability benefits
• Wellness benefits
• Education benefits
• Employee stock purchase plan
• Paid time off
• Holidays

About this role

Position Title

Senior UX Designer (Research, Insights & AI Experience)

Location

Dallas, TX; Austin, TX; Ashburn, VA; New York, NY; Chicago, IL; Atlanta, GA;
Santa Clara, CA; Los Angeles, CA; Seattle, WA; Phoenix, AZ, and open for Remote

Your Role

The Digital Experience (DXP) team is seeking a Senior UX Designer (Research,
Insights & AI Experience) to help shape the future of Digital Realty's digital
ecosystem. This role combines UX research, experience design, analytics,
optimization, and AI-enabled innovation to create meaningful digital experiences
that improve customer engagement and business outcomes.

You'll identify user needs through research and data analysis, design intuitive
customer experiences, and leverage emerging AI technologies to accelerate
innovation across Digital Realty's websites, platforms, and digital customer
journeys. Working across strategy, experimentation, optimization, and design,
you'll help improve how customers, prospects, partners, search engines, and AI
systems discover, engage with, and consume digital experiences.

What You'll Do

* Conduct qualitative and quantitative UX research to identify customer needs,
pain points, opportunities, and emerging behaviors.
* Analyze user engagement, behavioral, and conversion data to generate
actionable insights and recommendations.
* Develop personas, customer journey maps, experience models, and design
hypotheses.
* Create wireframes, user flows, prototypes, and high-fidelity designs using
modern design tools.
* Design intuitive, accessible, and customer-centered digital experiences that
align with business objectives.
* Partner with developers, content strategists, marketers, and business
stakeholders to deliver impactful digital experiences.
* Design and support A/B testing, experimentation, and experience optimization
initiatives.
* Measure experience effectiveness and recommend improvements based on research
findings and performance metrics.
* Leverage AI-powered tools to accelerate research, ideation, prototyping,
content planning, and design workflows.
* Explore and implement AI-driven opportunities including personalization,
conversational interfaces, intelligent content delivery, and AI-assisted
digital journeys.

What You'll Need

* 5+ years of experience in UX Design, Product Design, Digital Experience
Design, or related fields.
* Strong portfolio demonstrating user-centered design methodologies and
measurable business outcomes.
* Experience conducting user research and translating customer insights into
effective design solutions.
* Advanced proficiency with Figma and modern prototyping tools.
* Strong analytical skills with the ability to interpret user behavior,
engagement, and performance data.
* Experience documenting design specifications, workflows, and acceptance
criteria.
* Excellent communication, storytelling, stakeholder management, and
presentation skills.
* Ability to work independently and effectively within ambiguous and fast-paced
environments.
* Experience working across cross-functional teams including design, marketing,
content, and development.
* Passion for emerging technologies, AI innovation, and continuous learning.

Preferred

* Experience supporting enterprise websites, SaaS platforms, mobile
applications, or digital marketing initiatives.
* Familiarity with analytics platforms such as GA4, Adobe Analytics, or similar
tools.
* Experience designing and measuring A/B tests and conversion optimization
initiatives.
* Experience working within Agile product development environments.
* Knowledge of AI-assisted design tools and AI-powered customer experiences.
* Understanding of SEO, GEO/AEO, personalization strategies, and conversion
rate optimization best practices.

A Bit About Our Team

Marketing

Our Marketing team works in one of the world's fastest-growing and exciting
sectors. We collaborate with the Sales team to develop effective strategies that
help build our business and also ensure our corporate strategy meets our local
market needs. Our team helps the business keep the world connected and continue
to grow by translating our unique offerings into bespoke campaigns, content, and
propositions for different locations and customer segments.

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a
courageous and passionate team who work together to understand and meet the
changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you
can bring your whole self to work. As part of our team, you'll get to work with
people from different business areas, challenge the way we do things, and put
your ideas into action. We'll also give you plenty of development opportunities
so you can build a rewarding and successful career with us.

Apply today, take charge of your career, and grow your talents with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do.
Safeguarding lives, protecting assets, and securing data aren't just ideals -
they're essential pillars of our commitment to excellence for our people, our
partners, and our customers. We have a culture of care where every member of
Team Digital embraces a relentless pursuit of working safely across Digital
Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package,
excellent benefits, and an environment that recognizes and rewards your
contributions. Central to our compensation philosophy is rewarding our employees
for achieving the values and objectives aligned to the company's overall goals
and values.

Compensation Range: $125,000 - $145,000 annually. This compensation range
represents the Company's good faith belief as to what it will pay as a base
salary for this position at the t...

About Digital Realty

IT Services and IT Consulting · 1,001-5,000 employees · headquartered in Austin, TX