Sr Manager, Strategic Technical Operations
Company: PEAK TECHNOLOGIES
Location: Eagan, MN 55121 (Remote)
Salary: $100,000 - $120,000 a year
Type: Full-time
Remote: Yes
Posted: 2026-06-22
About this role
For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
JOB SUMMARY & SCOPE
The Senior Manager, Strategic Technical Operations serves as the primary technical and operational leader for Peak Technologies' strategic enterprise customers. This role is responsible for managing customer relationships, overseeing service delivery performance, coordinating internal and external technical resources, and ensuring contractual commitments are met. Acting as a trusted advisor and escalation point, the position partners closely with customers, service teams, sales, and leadership to drive customer satisfaction, retention, and operational excellence. The role also supports strategic initiatives, contract renewals, and continuous improvement efforts across assigned accounts.
KEY ACCOUNTABILITIES
- Customer Leadership & Relationship Management
- Serve as the primary technical and operational point of contact for assigned strategic accounts.
- Build and maintain strong relationships with customer leadership, operational stakeholders, and executive teams.
- Participate in recurring customer meetings, operational reviews, and executive business reviews
- Manage escalations and drive resolution of complex operational and technical issues
- Ensure high levels of customer satisfaction, retention, and account performance.
- Technical Operations & Service Delivery
- Coordinate and oversee technical support resources, field service teams, and third-party service providers.
- Ensure service commitments, SLAs, and operational performance metrics are achieved.
- Monitor service trends, operational risks, and customer requirements to proactively address issues.
- Lead cross-functional efforts involving Technical Operations, Service Delivery, Engineerin...