Sr. Business Analyst (Web Portals)

About this role

Overview:

Are you a problem solver that likes to improve the user experience of systems and applications for customers? If so, come find your spark at Quartz! We are seeking a Senior Business Analyst – Web Portals to join our Digital Technology team. This Senior Business Analyst – Web Portals will use specialized knowledge and experience to implement systems, applications or products with a large and/or complex scope. This position will solve problems, taking a broad perspective to proactively identify and implement innovative solutions where change is needed. The Senior Business Analyst – Web Portals will work with internal and external stakeholders to interpret business issues, recommending, designing, and championing solutions and change. They will also mentor colleagues on assignments or projects and assist with departmental training.

Benefits:

• Opportunity to contribute to enhancing the end-to-end customer experience using modern emerging technologies, with continuous learning and growth
• Flexible, inclusive, and supportive work culture
• Starting salary is based upon skills and experience: $91,100 - $113,900 plus robust benefits package

Responsibilities:

• Partners with the business to define and document processes and software requirements for technology initiatives.
• Serves as the primary liaison between business teams, development teams, vendors, and architects to ensure alignment from concept through delivery.
• Leads the requirements definition and solution shaping for complex, cross-functional initiatives with significant scope and impact, while adhering to change management and compliance standards.
• Provides production support by assisting with issue triage, root-cause analysis, impact assessment, and coordination with business and technical teams to ensure timely resolution of production issues.
• Stays current with evolving business and system analysis techniques and tools, including awareness and appropriate use of AI-enabled analysis a...