Sr. AI Engineer

Responsibilities

You will design, build, and manage customer-facing AI agents for support, lending, and sales operations. This includes developing evaluation suites, setting safety guardrails, and mentoring team members on best practices for AI deployment.

Requirements

Candidates must have a bachelor's degree in computer science or related field with at least 8 years of software engineering experience. Proven experience shipping LLM-based agents to production and strong backend engineering skills in Python or TypeScript are required.

Skills

• LLM
• Python
• TypeScript
• AWS
• CRM
• ERP
• Salesforce
• nCino
• NetSuite
• Dialpad
• SQL
• Redshift
• Conversational AI
• Data pipelines
• Backend engineering
• Prompt engineering

Benefits

• Equity compensation
• Incentive/bonus plans
• Paid holidays
• Floating holiday
• Paid time off
• Remote work
• Parental leave
• Medical insurance
• Dental insurance
• Vision insurance
• Wellbeing programs
• Short & long term disability
• Life insurance
• 401k
• HSA employer contributions

About this role

Company Overview 
Farmers Business Network, Inc. (FBN®) is a pioneering digital marketplace and
farmer-to-farmer network dedicated to empowering family farmers globally while
promoting sustainable agriculture. With over 117,000 members, FBN's Farmers
First® promise unites growers and ranchers in their quest to maximize
profitability and increase food production. FBN leverages data, AI and
direct-to-farm delivery to simplify the agricultural supply chain, boosting
convenience and transparency, reducing farm input costs, enhancing access to
financing and services, and providing personalized farm insights. Its Gradable®
joint-venture helps thousands of farmers adopt and earn rewards for regenerative
practices while simplifying the access of regenerative products for the world’s
leading food companies and grain buyers.

Position Summary
Own the agents that talk to FBN's customers. You design, build, evaluate and run
the member-facing agents for customer support, lending and sales. The goal:
farmers get fast, correct answers and orders at any hour, and our teams spend
their time on the work that needs a person.

Responsibilities 
* Customer support agent (about 40%). Take our CX agent from a staff copilot to
a member-facing agent that answers order status, invoice, return and product
questions, and covers off-hours. Decide with the CX lead which replies the
agent can send by itself, and build the hand-off to a person for the rest.
* Lending agents (about 25%). Automate loan operations: read, sort and file
loan documents, spread borrower financial statements, follow up on conditions
to close, and contact new land-loan leads within minutes. Work inside our
loan origination system (nCino on Salesforce) and its controls.
* Sales and order agents (about 20%). Build agents that take routine and repeat
orders, follow up on stalled carts and quotes, return missed sales calls and
send SMS outreach that hands warm leads to a sales rep.
* Evals, safety and operations (about 15%). Build eval suites from real cases
(135K support cases and 1.1M calls already mined). Measure accuracy, safety,
latency and business outcomes. Set guardrails, monitoring and incident
response for agents that act for FBN in front of customers.
* Owns the customer-facing agent portfolio end to end: design, build, evals,
launch and run.
* Decisions owned: agent architecture, tool and data access, eval criteria and
launch readiness. Business owners approve what the agent may say and do.
* Impact: company-wide. These agents are a main part of the FY27 AI plan for
Direct, CX and Lending.
* Sets the standard practice for how FBN builds and evaluates customer-facing
agents. Mentors other engineers and the business champions.

Minimum Qualifications
* Bachelor's degree in computer science or a related field and 8+ years of
software engineering experience, or 12+ years of related experience. (FBN S5
standard.)
* Shipped LLM-based agents or assistants to real users in production, with tool
use, retrieval and multi-step workflows.
* Built eval suites and used them to decide launches: offline test sets from
real data, online monitoring, and regression checks.
* Strong backend engineering in Python or TypeScript: APIs, queues, data
pipelines, cloud (AWS).
* Integrated with business systems such as a CRM, ERP, telephony or messaging
platform, with care for auth, permissions and audit trails.
* Clear judgment on safety: when an agent should act, when it should draft, and
when it must hand off to a person.
* Works directly with non-technical business owners. Turns an unclear customer
problem into a scoped agent with success criteria.

Preferred Qualifications
* Customer support automation, contact center or conversational AI experience.
* Lending, fintech or regulated workflows (document processing, KYC, credit
policy).
* Salesforce, nCino, NetSuite or Dialpad APIs. SQL on a data warehouse
(Redshift).
* Agriculture, marketplace or e-commerce background.

To understand the physical demands of this job, please click this link
[https://docs.google.com/document/d/1WFju8uWT3WD3dlMR9v6yIRppXbBvXF8kHWvWbio1pjM/edit]
and refer to Template B.
 
The following represents FBN's reasonable estimate of the US national average
base salary range for this role based on market data and placement of internal
employees: $220,000-$245,000. This salary range may vary based on geography and
the higher cost of labor in some metropolitan areas. 
 
Beyond Base Pay, FBN also offers all full-time/permanent employees competitive
total compensation packages that include equity compensation (dependent upon job
level), incentive/bonus plans (dependent upon position), paid holidays plus an
additional floating holiday, work flexibility including paid time off and remote
work if your role is eligible, parental leave, benefits including but not
limited to: medical, dental, vision, wellbeing, short & long term disability,
life insurance, 401k, HSA employer contributions, and more.
 
FBN is proud to be an equal opportunity employer that is committed to diversity
and inclusion in the workplace. We do not discriminate in hiring or any
employment decision based on race, color, religion, national origin, age, sex
(including pregnancy, childbirth, or related medical conditions), marital
status, ancestry, physical or mental disability, genetic information, veteran
status, gender identity or expression, sexual orientation, or other applicable
legally protected characteristic. FBN considers qualified applicants with
criminal histories, consistent with applicable federal, state and local law. 

We participate in the E-Verify program in certain locations as required by law.
Learn more about the E-Verify program here [https://www.e-verify.gov/].
 
FBN is also committed to providing reasonable accommodations to the known
limitations for qualified applicants with disabilities and disabled veteran...

About Farmer's Business Network

Farming · 501-1,000 employees · headquartered in San Mateo, California · founded 2014