Specialist, People Support HR Operations - People Care

About this role

Job Title: Specialist, People Support HR Operations - People Care
Job Description:
The
Specialist, People Support HR Operations - People Care
provides expert support for complex HR inquiries that cannot be resolved by the Digital Assistant, acting as a key liaison between employees, HR partners, and other functions. The role requires strong knowledge of HR policies, systems, and case management to deliver accurate guidance, maintain data integrity, meet service-level agreements, and support reporting and compliance needs. Additionally, the
Specialist, People Support HR Operations - People Care
contributes to continuous improvement of HR shared services through collaboration, process optimization, and a strong customer-focused approach.


Position Summary
The
Specialist, People Support HR Operations - People Care
plays a crucial role in providing specialized support and resolving complex HR inquiries and issues that Digital Assistant cannot handle. This position requires a deep understanding of HR policies, procedures, and systems. The
Specialist, People Support HR Operations - People Care
will serve as a liaison between employees, HR business partners, and other departments, ensuring efficient and effective resolution of HR-related matters.


Key Responsibilities

• Issue Resolution:
• Handle complex HR inquiries and issues escalated from the Digital Assistant support.
• Provide accurate and timely responses to HR-related queries through various communication channels (e.g., phone, email, ticketing system).
• Policy and Procedure Guidance:
• Interpret and provide guidance on HR policies, procedures, and programs.
• Assist employees and managers in understanding HR processes and ensure compliance with company policies.
• Data Management and Reporting:
• Maintain and update employee records in HR systems.
• Generate and analyze HR reports to support decision-making and compliance requirements.
• Case Management:
• Manage and tra...