Software Engineer III, Deploy

About this role

The Role:

The Software Engineer, Deploy III is a subject matter expert on NEXiA software technical troubleshooting, workflow, configurations, customer engagement, and consultation. Communication and knowledge sharing are major strengths. This role involves complex deployments, provides project leadership and mentorship, and drives process improvements and the adoption of technology or processes. The Deploy III partners work cross-functionally to enhance product installation and workflows, develop, pilot, test, and maintain automation scripts (using PowerShell along with other scripting technologies), and ensure scalable, high-quality customer implementations while bringing visibility of their efforts and the team's efforts through defined communication channels consistently.

What you'll do:

• Serve as team SME and highest internal support escalation point for NEXiA software implementations, upgrades, software-related projects, troubleshooting, workflow design, integrations, and configuration.
• Lead Continuous Improvement (CI) efforts for customer-facing technical meetings, workshops, and go-live events
• Plan and execute structured deployment projects from discovery through post-go-live support
• Drive process improvements internally and cross-functionally, create runbooks, checklists, procedures, and establishbest practices for scaling deployments
• Collaborate with Product, Engineering, and Quality teams to enhance the installer and workflow experience
• Develop and maintain PowerShell scripts as automation tools with documentation to improve deployment efficiency
• Mentor and coach Deploy II team members on technical and project leadership skills; run monthly knowledge sessions.
• Track and report on deployment metrics, readiness, and quality outcomes
• Manage escalations, perform root cause analysis, and implement corrective actions
• Own the deployment methodology and standards for NEXiA; acts as final approver for deployment runbooks and change pla...