Lead Software Engineer: Platform & Journey Builder

About this role

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorgan Chase within the Consumer & Community Banking’s Customer Platform team, you are an integral part of an agile team that works to enhance, build, and deliver trusted, market-leading identity and onboarding solutions in a secure, stable, and scalable way. You will play a key role in designing and delivering a shared identity platform that supports customer onboarding, identity verification, and trust services across multiple products and lines of business.

Job responsibilities

• Build the Identity Onboarding Orchestrator the configurable, policy-aware workflow engine governing the full onboarding journey and enforcing compliance completion requirements before any journey is marked done
• Design configurable journey frameworks that expose the right configuration surface to product teams without forking the underlying implementation
• Design and enforce RBAC LOB as organizational namespace, role boundary definition, and access controls that protect line-of-business separation at the data model level
• Build and maintain event-driven integrations event streaming patterns that decouple journey outcomes from downstream system dependencies and enable regulatory change propagation through a single update
• Own observability across multi-service journey execution distributed tracing, SLO definition, and alerting that reduces mean-time-to-isolate failures from hours to minutes
• Build developer facing SDKs, API documentation, sandbox environments, and integration templates that enable LOB teams to assemble and deploy compliant identity journeys without an engineering dependency
• Support migration to Platformization build migration playbooks and adapter tooling that move product teams off legacy bespoke services in weeks, not quarters

Required qualifications, capabilities and skills

• Develop workflow orches...