Software Engineer II

About this role

Description

Citizens Financial Group, Inc. (CFG) seeks a Software Engineer II for its Plano, Texas location.

Responsibilities:

• Designing, modifying, developing, and implementing technology solutions and computer application software to support banking operations, including cloud-native and contact center solutions leveraging AWS Connect, Amazon Lex, and AWS Lambda.
• Building modern, architecturally sound components, tools, and applications aligned with mission-driven business goals, with a focus on AI-driven conversational experiences, real-time integrations, and data-enabled decision-making through analytics platforms.
• Participating in an environment rapidly transforming to Agile methodology, adhering to best practices, and collaborating effectively with cross-functional teams including product, data science, and cloud engineering.
• Designing and delivering scalable, resilient contact center solutions using AWS Connect, integrating intelligent virtual assistants powered by Amazon Lex, and orchestrating backend workflows through AWS Lambda-based microservices.
• Infusing quality of service characteristics such as scalability, manageability, observability, and maintainability into distributed service-based frameworks and event-driven architectures, enabling expansion of business and technical capabilities.
• Leveraging data analytics and reporting frameworks to monitor performance, optimize customer journeys, and enable insights-driven enhancements across digital and contact center platforms.
• Employing industry best practices to evaluate, remediate, and prevent vulnerabilities during the software development lifecycle, ensuring secure and compliant implementations within regulated banking environments.
• Documenting development iterations and ensuring high-quality technical documentation, including solution architecture diagrams, API contracts, and data flow mappings.
• Creating progress reports and providing visibility into delivery milestones, ri...