ServiceNow Business Analyst (Public Trust) - Remote

About this role

Description

• We are open to supporting 100% remote work anywhere within the continental US \*

ICF's Digital Modernization Division is seeking a
ServiceNow Business Analyst
to support federal government clients by identifying, analyzing, and managing business and technical requirements. This role serves as a bridge between business stakeholders and technical teams, helping ensure solutions delivered on the ServiceNow platform align with organizational objectives and user needs.


The ideal candidate has experience gathering requirements, documenting business processes, supporting Agile development teams, and working with platforms such as
ServiceNow, Jira, and Confluence
to deliver scalable solutions that enhance operational efficiency and user experience.


Key Responsibilities
Business Analysis & Requirements Management

• Partner with government stakeholders to gather, document, and validate business and functional requirements.
• Translate business needs into user stories, business processes, workflows, and functional specifications.
• Facilitate requirements elicitation sessions, stakeholder interviews, workshops, and sessions.
• Use process mapping and diagramming techniques to document current and future-state workflows.
• Provide data analysis per client requests.

ServiceNow Solution Support

• Collaborate with ServiceNow developers, architects, administrators, and QA teams to support platform enhancements and implementations.
• Analyze existing business processes and recommend improvements aligned with ServiceNow best practices.
• Assist in managing requirements and tracking project activities using ServiceNow, Jira, and Confluence.
• Support the successful delivery of ServiceNow-based solutions across both out-of-the-box and custom scoped applications.

Agile Delivery

• Participate in Agile ceremonies, including sprint planning, backlog grooming, daily standups, reviews, and retrospectives.
• Maintain and prioritize ...