ServiceNow Business Analyst

About this role

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States, with offices in Los Angeles, New York, New Jersey, Atlanta, and additional locations.


Would you like to help shape and expand an enterprise ServiceNow environment supporting a global media organization?


Our global Media client is seeking a
ServiceNow Business Systems Analyst
with strong experience in Service Portal, Service Catalog, and enterprise service management workflows. The ServiceNow environment is actively being established and expanded through platform configuration, functional enhancements, testing, production deployments, and the onboarding of additional business units. The Business Systems Analyst will work closely with business stakeholders, ServiceNow Product Managers, developers, platform teams, and implementation partners to define requirements and deliver scalable portal and service-management solutions.


The primary focus of this position is Service Portal and Service Catalog. Experience with ServiceNow Employee Center is highly preferred, particularly the ability to conduct discovery, gather requirements, assess readiness, and define a future-state implementation approach. Employee Center is not currently installed. The position aligns with the SOW's Workplace-focused Business Systems Analyst responsibilities, including requirements analysis, functional solution design, story creation, testing, production migration support, reporting, training, and business-unit onboarding.

Location & Work Type

Location: Los Angeles, California

Work Type: Remote

This role can be performed remotely within the continental US. If this sounds exciting we'd love to hear from you and are setting up interviews immediately.


Responsibilities

• Lead requirements discovery and analysis for ServiceNow Service Portal, Service Catalog, Workplace, ITSM, and related platform capabilities.
• Partner with business stakeholders and technical teams to u...