Service Operations Manager

About this role

KEN-MAN PLUMBING is looking for a Service Operations Manager who can keep a busy service schedule organized and help the team handle the unexpected without losing track of the details.

This isn't a role where every day follows the same routine. Service calls change, schedules move, customers need updates, and technicians sometimes need quick decisions from the office. You'll be one of the people helping keep all of that moving.

You'll work with technicians and office staff to coordinate daily service activity, keep an eye on open jobs, and step in when something needs attention. We're looking for someone who communicates well, follows through, and can make practical decisions when priorities shift.

What you'll handle

• Coordinate daily service schedules and operational priorities
• Keep track of active jobs and follow up on outstanding items
• Work with technicians and office staff when schedules or job requirements change
• Help resolve customer service and operational issues
• Monitor job status and make sure important updates are communicated
• Maintain accurate service and scheduling information
• Help improve everyday processes that affect efficiency and response times
• Support the team during busy periods and changing workloads

What we're looking for

• Experience in service operations, plumbing, HVAC, construction, dispatch, field services, home services, or a similar environment
• Strong organizational and communication skills
• Comfortable managing several priorities at the same time
• Good judgment when plans change or problems come up
• Dependable follow-through and attention to detail
• Comfortable working with scheduling, dispatch, CRM, or field-service software
• Previous plumbing experience is helpful, but other relevant service-industry backgrounds are welcome

Pay: $85,000.00 - $92,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Remote