Service Analytics Data Analyst

About this role

Description -

Job Summary

The Data Analyst, Program Analytics will be a member of the Service Analytics organization, partnering closely with cross-functional stakeholders to define the analytics agenda, translate business objectives into clear requirements, and drive the delivery and adoption of insights. Lead analytics initiatives for a program service by shaping a prioritized roadmap of both tactical and strategic analyses, with a focus on metrics such as funnel conversion, subscriber growth, churn rate, and other key user-base trends. Support a standardized intake and prioritization process and embed insights into regular business reviews, ensuring analytics is integrated into decision cycles across the organization. Perform analytics using Python and SQL to support data-driven decisions.

KEY RESPONSIBILITIES

• Partner with stakeholders to obtain requirements, define success metrics, and translate business questions into analytical initiatives.
• Shape and maintain an analytics program roadmap, prioritizing projects by business impact, strategic alignment, and resource availability.
• Define and monitor KPIs, such as funnel conversion, subscriber growth, churn rate, and other user-base trends, to measure program performance and inform decision-making.
• Support a standardized intake and prioritization process, ensuring transparency and alignment on analytics requests.
• Collaborate with data engineers, analysts, and BI developers to coordinate the delivery of reports, dashboards, and perform ad hoc analyses.
• Review draft findings and refine narratives, crafting clear visualizations and presentations that guide executive and operational reviews.
• Embed insights into regular business forums, team meetings, leadership reviews, program checkpoints, so analytics drives action across the organization.
• Perform analytics using SQL and Python to support data-driven decision making and empower stakeholders with timely, accurate insights.
• Develop ins...