Senior UX Researcher

About this role

Workiva is seeking a Senior UX Researcher to join our Product Experience team and lead strategic research for our Financial Reporting solution, our largest and most widely adopted product area. This role is ideal for an experienced researcher who can lead qualitative and quantitative research, influence product strategy, and help shape how AI-enabled experiences are researched, evaluated, and brought to market.

## What You’ll Do

• Lead end-to-end research across the Financial Reporting product portfolio, from discovery through evaluative studies
• Design and execute qualitative, quantitative, and experimental research strategies that inform product direction, roadmap decisions, and customer value
• Partner with Product Management, Design, Engineering, and executive stakeholders to identify opportunities, reduce product risk, and translate findings into actionable recommendations
• Develop research methods for AI-powered experiences, including approaches for evaluating trust, usability, adoption, and human-AI interaction
• Help define evidence-based best practices for measuring AI feature effectiveness and advancing Workiva’s research practice
• Serve as the primary research partner for the Financial Reporting solution area and maintain continuity across ongoing and future initiatives
• Mentor teammates, share research best practices, and contribute to team rituals, readouts, and knowledge sharing
• Communicate findings clearly to technical and non-technical audiences and support research operations as needed

## What You’ll Need

• Bachelor’s degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, or a related field, or equivalent practical experience
• 5+ years of experience conducting UX research for digital products in a product-driven environment

## Preferred Qualifications

• Experience researching AI-powered or Generative AI product experiences
• Experience designing research methods for trust...