Senior UX Researcher

About this role

Remote

Contract (3 months 1 day)

Published 4 minutes ago

qualitative research

quantitative research

AI / ML

research strategy

We are seeking a Senior User Experience Researcher to help shape the future of agentic commerce and AI-powered experiences. This role will lead research that informs how customers discover, trust, adopt, and engage with intelligent systems that can recommend, assist with, and autonomously

execute financial tasks.

The ideal candidate is an experienced qualitative or mixed-methods researcher with expertise in human behavior, decision-making, trust, and emerging technologies. Partnering closely with Product, Design, Engineering, Data Science, Compliance, Risk, and Legal teams, this role will influence product strategy from opportunity identification through launch and optimization, ensuring AI-driven experiences are useful, usable, responsible, and aligned with

customer needs.

Key Responsibilities

Research Strategy & Leadership

• Define and execute a research roadmap supporting AI, agentic commerce, and emerging digital experiences.

• Identify customer needs, pain points, and opportunities across the end-to-end journey.

• Generate insights that influence product strategy, prioritization, and investment decisions.

AI, Agentic Commerce & Emerging Technology Research

• Investigate customer attitudes, behaviors, and expectations related to AI assistants, intelligent agents, and autonomous experiences.

• Evaluate trust, transparency, control, explainability, privacy, and willingness to delegate tasks to AI-powered solutions.

• Identify drivers, barriers, and risks associated with AI adoption, recommendations, financial guidance, and automated actions.

• Assess emerging AI capabilities and partner with product teams to validate concepts and opportunities before development.

Product & Experience Validation

• Lead qualitative and mixed-method research including but not limited too; interviews, usability studies, concept...