Senior UX Designer (Remote, US)

About this role

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Core Engineering & Platforms (CEP) is seeking a Senior UX Designer to help shape and improve the experience of engineers, product teams, and internal customers. This role focuses on Developer Experience (DevEx), enterprise technology platforms, AI-enabled workflows, and internal engineering services by identifying friction points, simplifying complex processes, and driving measurable improvements in usability, adoption, and customer satisfaction.

The ideal candidate combines strong UX design, research, journey mapping, and service design expertise to support a growing Customer Experience and Go-to-Market function. This individual will partner closely with Product, Engineering, Customer Success, and UX teams to ensure technology products and services deliver meaningful value for users.

Key Responsibilities

• Design and enhance user experiences across engineering platforms, enterprise technology products, and developer-facing tools.
• Conduct UX reviews and provide recommendations to improve usability, productivity, and adoption.
• Create workflows, wireframes, prototypes, and experience concepts that simplify complex technical processes.
• Facilitate customer interviews, discovery sessions, journey mapping workshops, and service design activities.
• Analyze Voice of Customer feedback, experience metrics, and user research findings to identify improvement opportunities.
• Translate customer insights into design recommendations and product enhancements.
• Partner with Product, Engineering, Customer Success, and UX st...