Senior Technical Support Engineer (Integrations & Data)
Company: Entrata
Location: Location not specified (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-05-05
About this role
Since 2003, Entrata has evolved from a visionary, student-led startup into a global leader in AI-driven property management technology. Today, we power the industry's most essential operating system, serving owners and residents worldwide through a comprehensive suite of intelligent leasing, payment, and communication tools powered by cutting-edge AI. With a proven track record of sustained growth and a global team of more than 2,200 employees, we offer the rare combination of established stability and high-velocity innovation. Recognized by the Silicon Slopes Hall of Fame and the Utah Business Fast 50, Entrata fosters a culture of radical transparency and entrepreneurial energy. At Entrata, we create an environment where different perspectives are valued and respected. Those perspectives challenge assumptions, strengthen our decisions, and raise the bar as we reshape the global living experience through AI-powered solutions.
The Senior Technical Support Engineer provides advanced technical assistance to customers utilizing a suite of property management solutions. This role involves troubleshooting, diagnosing, and resolving complex software-related issues while maintaining a high level of professionalism and customer service. The Senior Technical Support Engineer applies substantial knowledge and expertise to handle a wide range of tasks, contributes to process improvements, and mentors junior team members.
Responsibilities
- Provide technical support and troubleshooting via telephone, ticketing systems, and chat, handling more complex and escalated issues.
- Develop deep subject matter expertise in core technologies and multiple specialized technology areas.
- Maintain ownership of assigned incidents from initial report through resolution, ensuring thorough communication and timely updates.
- Educate customers on software functionalities, best practices, and product updates, while offering proactive solutions.
- Identify, document, and repor...