Senior Technical Project Manager (B2B SaaS, Client end)

About this role

Roles & Responsibilities

• Work closely with Program Managers, Customer Success Managers, and Associate Project Managers to execute multiple projects concurrently for customers
• Understand business objectives, define project scope, and create project plans with clear timelines, milestones, and deliverables
• Monitor and report on all aspects of the project, including project health, progress, risks, dependencies, and deliverables
• Identify deviations from the project plan and take timely corrective actions to ensure successful delivery
• Regularly lead internal and customer-facing meetings to maintain project momentum and ensure stakeholder alignment
• Identify, assess, and manage project risks and dependencies and develop mitigation plans
• Manage project governance structures and ensure adherence to project management best practices
• Work closely with internal and external stakeholders across functions and geographies to execute project activities seamlessly
• Manage projects involving enterprise customers across multiple countries or regions and coordinate with distributed delivery teams
• Understand complex technical issues, work with relevant technical teams to develop resolution plans, and track issues through closure
• Manage project scope, timelines, deliverables, and customer expectations throughout the project lifecycle
• Identify gaps in processes and implement best practices to improve project delivery efficiency
• Document lessons learned and stakeholder feedback and incorporate learnings into future projects
• Ensure projects deliver measurable business outcomes and meet agreed customer objectives

Additional Information

• Remote role with flexible work timing (9-6 or 10-7)
• 5 days work week
• End-to-end project management lifecycle involvement from requirement gathering through project go-live is mandatory
• Onboarding experience is prioritized
• Candidates will work with global enterprise clients, primarily in FMCG/retail AI space
• Wil...