Senior Strategy & Operations Manager, New Verticals

About this role

Senior Strategy & Operations Manager, New Verticals (L5)

The Team

The Growth, Cost & Quality team is part of the New Verticals Strategy & Operations team and reports into the Director of Growth, Strategy & Operations (New Verticals). We are responsible for shaping the strategy to drive growth and win in the highly competitive on-demand grocery and retail market.

Our work is project-based and growth-focused. Starting from key strategic questions, we use data and analysis to drive the right decisions before supporting execution with cross-functional teams. In addition, the team owns performance management for New Verticals, including target-setting, goals and OKRs, and regular performance reporting through weekly and monthly business reviews.

As such, the team offers a strong balance between high-impact strategic problem solving and seeing the real-world impact of your work. The culture within the New Verticals team is informal, fast-paced, and entrepreneurial. Given the growth of the business and exposure to senior stakeholders, progression in the team can be fast.

The Role

Reporting to the Director of Growth Strategy & Operations, New Verticals, you will play a pivotal role in shaping the trajectory of our on-demand grocery and retail business. You will take end-to-end ownership of complex strategic initiatives, moving from high-level problem definition to operational delivery.

Your focus will include:

• **Driving Strategic Direction:** Leading the definition and execution of strategies to accelerate growth across the New Verticals portfolio.
• **End-to-End Project Leadership:** Partnering with senior business leads to spearhead strategic projects. You will be responsible for the entire lifecycle, from framing the problem to ensuring successful delivery and impact.
• **Strategic Modelling & Insights:** Overseeing complex quantitative analysis and financial modelling. You won’t just run the numbers; you will translate them into hig...