Senior Software Engineer (Robinhood Command Center)

About this role

• We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards
• The Robinhood Command Center (RCC) is a newly formed reliability team that serves as the front line for detecting, coordinating, and mitigating production incidents across Robinhood
• As part of Robinhood’s broader reliability initiative, RCC works closely with product engineering, reliability, observability, infrastructure, and business teams to reduce customer impact and shorten incident duration
• As a Senior Engineer, you will be part of the founding RCC team, helping define how Robinhood responds to and learns from incidents at scale
• This is a highly visible role focused on incident leadership, operational excellence, and reliability tooling
• You will not own product services or core infrastructure, but you will own the processes and tools that enable fast, high-quality incident response
• Serve as a senior technical leader driving the long-term reliability and observability strategy across Robinhood’s infrastructure
• Partner closely across many different types of engineers to raise the bar for operational excellence and incident response
• Lead incident mitigation efforts by coordinating service owners, facilitating time-sensitive decisions like rollbacks, traffic shifts, and maintaining a clear source of truth during active incidents
• Develop and maintain incident management processes and procedures to ensure timely resolution and minimize customer impact
• Own incident discovery at the company level by defining and maintaining global dashboards and alerts tied to critical user journeys (CUJs), availability, and business-impact metrics
• Own and evolve incident response tooling and processes, including education, adoption, and measurement of MTTD/MTTR improvements
• Drive post-incident governance and learning, defining standards for postmortems, SEV reviews, and follow-up tracking to ensure durable reliability improve...