Senior Software Engineer I - Technical Operations & Quality Engineering

About this role

Overview
This role is an onsite role and requires work onsite in the NYC office three days a week.

NYPL Digital’s Quality Assurance team is undergoing a transformation from traditional manual testing to a modern technical operations function that enables engineering velocity. We are seeking a Senior Software Engineer with proven expertise in infrastructure automation, monitoring systems, and cross-departmental collaboration to lead critical technical initiatives that will standardize and modernize how our engineering teams work.

This role combines hands-on technical work with strategic influence. You'll architect solutions while building bridges between Digital and DevOps teams. You'll also champion the adoption of AI-powered tools and workflows to accelerate development and testing practices. Your work will directly impact how 30+ engineers across multiple departments collaborate, deploy, and monitor production systems.

We are looking for someone we can count on to:

Own:

• Infrastructure standardization initiatives across Digital and DevOps
• Monitoring and observability strategy implementation
• Technical documentation and training programs
• Cross-departmental collaboration workflows

Teach:

• Infrastructure-as-Code best practices to engineering teams
• Monitoring and observability techniques
• Automation strategies to reduce manual work
• Technical leadership through example
• AI-powered development and testing approaches

Learn:

• NYPL's unique technical landscape and organizational dynamics
• Public sector technology constraints and opportunities
• Advanced monitoring and infrastructure patterns

Improve:

• Cross-team collaboration between Digital and DevOps
• Infrastructure reliability and standardization
• Team technical capabilities through mentorship
• Operational excellence practices

Some expectations for this role are that within:

1 month, this person will:

• Understand current state of Terraform infrastru...