Senior Software Engineer (GenAI)

About this role

About Passport
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping - enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and e-commerce experts, integrations with Shopify and other e-commerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.


At Passport our goal is to build the #1 internationalization solution on the market, with shipping as the differentiator.


Responsibilities
About the role

• Lead the development of a multi-agent platform — a reusable foundation of AI agents, tools, orchestration logic, and shared infrastructure.
• Collaborate closely with other teams (e.g., Data, QA, DevOps, Product) to ship AI features end-to-end — from dataset preparation to model integration, deployment, optimization, and monitoring.
• Build and maintain automated AI pipelines using specialized frameworks or custom orchestrators.
• Design robust logging, tracing, and metric systems for AI workloads; analyze performance using Elasticsearch, Prometheus, and Grafana.
• Document architecture decisions, experiment results, and best practices in Notion.
• Use deep GenAI expertise to evaluate trade-offs, propose high-impact solutions, simplify workflows, and maximize value for internal teams and external clients.
• Share knowledge and architectural patterns with the team to strengthen internal GenAI expertise and maintain high engineering standards.
• Provide the full lifecycle of GenAI features — design, development, deployment, monitoring, and long-term maintenance.

You have many of the following
*(Apply even if you don’t meet every requirement!)*

• 5+ years of software engineering exp...