JR-157819 Project Manager Senior

About this role

Customertimes is a global IT consulting company specializing in Salesforce and digital transformation solutions. With delivery centers across multiple regions, we help enterprise clients drive innovation, optimize business processes, and enhance customer experience through scalable and future-ready technology solutions.


We are looking for a
Senior
Project Manager
with strong stakeholder management and support coordination experience to join our growing global team.


This role requires hands-on involvement in governance activities, ticket oversight, escalation management, vendor coordination, and continuous improvement initiatives within a Salesforce-driven ecosystem. The ideal candidate combines a strong customer service mindset with a consulting approach, acting as a trusted partner for internal business teams while ensuring operational excellence and service stability.


Locations:
Poland,


Czeck Republic,


Serbia,


North Macedonia,


Albania,


Bosnia and Herzegovina,


Slovakia,


Romania,


Hungary,


Slovenia,


Latvia,


Lithuania,


Estonia.


Project Description
The
Valser Service Digital Transformation Project
focuses on improving customer experience, reducing operational time, and optimizing back-office processes for Valsermann.


Using a
Minimum Viable Product (MVP)
approach, the project aims to deliver a streamlined and scalable solution within an approved timeline and budget. The initiative addresses limitations in the current ecosystem while laying the foundation for long-term growth and continuous improvement.


The role is part of the
Global Tech Commercial Services
team, acting as a bridge between Business users (Sales and Advocacy) and Technology stakeholders (L2/L3 Support, Delivery Team, Product Owner, Program Manager, external vendors). The position is similar to an internal Customer Success Manager, where the customers are internal teams a...