Senior Software Engineer

About this role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary:

Join Fortune 7 CVS Health as a Senior Software Engineer to lead and advance our Site Reliability Engineering (SRE), AIOps, Observability, and Monitoring capabilities in the CVS Digital team. We are seeking a proactive and detail-oriented software engineer for Frontline Support (L1 & L2) to provide first and second level support for our applications, platforms, and services. This role is critical in ensuring high availability, quick issue resolution, and seamless user experience by troubleshooting, diagnosing, and resolving incidents across systems. You will collaborate closely with engineering, DevOps, and product teams to identify root causes, implement fixes, and continuously improve system reliability.

Key Responsibilities:

• Monitor application performance, system health, and alerts using APM tools such as AppDynamics, Grafana, and Splunk
• Act as the primary point of contact for incident management and service requests
• Conduct initial triage, classify issues, and prioritize tickets in alignment with SLAs and SLIs
• Resolve routine issues by leveraging runbooks and established standard operating procedures
• Escalate complex incidents to L2/L3 support teams with comprehensive documentation
• Provide timely communication on incident status, updates, and resolutions to stakeholders and end users
• Work within REST APIs, microservices-based architectures, and cloud platforms (AWS, Azure, GCP)
• Troubleshoot and debug SQL queries across relational and non-relational databases
• Support CI/CD ...