Senior Software Engineer (Applied AI)

About this role

• Homeward is looking for an Applied AI Engineer to help us build AI into our products and the way our team works
• This role has two sides: building the tooling and practices that make it easier for every team here to build with AI, and taking on hard, AI-solved problems
• Our Product & Technology team works closely with internal partners as well as our external customers, agents, and their teams and brokerages, so the AI products you build will reach both
• This role reports to the SVP, Technology
• Have an immediate impact on how Homeward builds with AI
• Design, build, and maintain AI-powered features in our products, including LLM API integrations, retrieval-augmented generation (RAG) pipelines, and AI-driven automation across our customer, agent, and operations tools
• Understand and communicate requirements and
• Build and improve shared tooling and reusable components that make it easier for teams across tech to access, integrate, and operate LLMs in production
• Contribute to the tooling we use to keep AI features reliable - observability, monitoring, evaluation, and prompt and context management - so we can measure and debug them with confidence
• Take on hard, ambiguous problems that can be solved leveraging LLMs and ML to solve real business problems, then help others learn how to solve similar problems
• Prototype solutions quickly, then work with peers and senior engineers to harden them into something we can ship and maintain
• Help shape the patterns and practices for building with AI at Homeward, and make the right way the easy way for the rest of the team
• Evaluate new models, tools, and approaches, recommend what’s worth adopting, and help others adopt it
• Use AI coding assistants (Claude, Copilot) as a natural part of your daily workflow, and help the team get more out of them
• Write automated unit and integration tests to support our CI pipelines, and participate in code reviews
• Work closely with Product, Engineering, and Data to make sure ...