Senior ServiceNow AI Engineer

About this role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY

CVS Health is seeking a ServiceNow AI Engineer, a platform engineering role responsible for enabling, scaling, and operating enterprise AI capabilities across the ServiceNow platform. This role focuses on Now Assist and Moveworks integration, delivering secure, governed, and reusable AI services that can be consumed consistently across HRSD, ITSM, ITOM, and broader ESM domains.

Operating within the ServiceNow Platform Engineering organization, this role emphasizes configuration‑first AI enablement, standardized patterns, and guardrails—ensuring AI solutions are scalable, measurable, and aligned with enterprise security, privacy, and governance standards.

Role Scope & Operating Model

• **Scope:** Platform‑wide (shared AI services across all ServiceNow products)
• **Model:** Central Platform Engineering (not embedded in a single product team)
• **Primary AI Capabilities:** Now Assist Skills, Now Assist Agents, Now Assist Agentic Workflows, Moveworks Agent to Agent Integration, AI Control Tower, Now Assist for Creator
• **Engineering Approach:** Configuration‑first, with selective scripting and integration development as needed
• **Success Metrics (Examples)**

• Adoption and enablement of Now Assist and Moveworks across ServiceNow domains
• Reduction in manual handling time through AI assistance
• Self‑service containment and deflection improvements
• Stability and upgrade safety of AI configurations
• Compliance with AI governance and audit requirements

*What we expect of you*

**1) Enterprise ...