Senior Data Scientist - ML/AI Digital Workplace Experience

About this role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

We are seeking a highly skilled Senior Data Scientist to join our ML Digital Experience & Digital Workplace team. In this role, you will lead the design, development, and deployment of advanced machine learning models and Generative AI (GenAI) solutions that transform the digital workplace experience. You will work at the intersection of data science, AI innovation, and enterprise technology to deliver intelligent products and capabilities that drive productivity, automation, and enhanced user experiences across the organization. This is an opportunity to shape the future of how employees interact with digital tools and platforms by leveraging cutting-edge ML and GenAI technologies to solve complex business challenges at scale.

*Key Responsibilities*

• **Machine Learning & AI Development:** Design, build, and deploy production-grade ML models with end-to-end pipelines and MLOps best practices to ensure scalability, reproducibility, and continuous improvement.
• **Generative AI & LLMs:** Lead the design and deployment of GenAI solutions leveraging LLMs, RAG, prompt engineering, and fine-tuning to build intelligent assistants, conversational agents, and knowledge retrieval tools.
• **Data Analysis & Insights:** Analyze large-scale datasets using statistical methods and advanced analytical frameworks to uncover actionable patterns and measure AI/ML impact.
• **Digital Workplace & Employee Experience:** Partner cross-functionally to deliver high-impact AI/ML use cases—including predictive analytics, ano...