Senior Sales Operations Manager

About this role

*We’re building the AI-driven future of customer success, from retention to growth!*

Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link .

*About This Role:*

We’re looking for a full-time Senior Sales Operations Manager to join our Sales team reporting to the SVP, Revenue Operations. This role is a remote role based in the USA.

In this role, you'll play a key role in accelerating North America sales growth and performance by partnering closely with the NA SVP of Sales to drive business rhythm, deliver data-informed insights, and align cross-functional execution. This is a great opportunity for someone who thrives in a fast-paced, high-growth SaaS environment and enjoys working cross-functionally with teams like Finance, Demand Gen, and Customer Success. The ideal candidate brings strong skills in sales analytics, strategic communication, and operational execution.

*What You'll Do:*

Insights, Analytics & AI

• Use dashboards and reports (Salesforce, Sigma, Gainsight) to pull together a regular view of pipeline health, rep performance, and forecast accuracy for the NA Sales leader.
• Spot patterns and anomalies in the data and flag them to the team with a clear summary of what you’re seeing.
• Work with the Revenue Operations tech team to flag data quality issues and support improvements to our core sales tools (Salesforce, Gainsight, Gong.io).
• Run ad hoc analyses to support annual planning inputs such as territory design and quota distribution.
• Identify, evaluate, and implement new AI technologies that improve seller productivity and pipeli...