Senior Project Manager-ITSM

About this role

We have an urgent
Hybrid
role for a
Senior Project Manager- ITSM, ITIL
. Please go through the JD below:

Title:
Senior Project Manager- ITSM, ITIL

Duration:
Full-time

Location:
New York, NY 10007

Working Model:
Hybrid in NYC (2 days/week in office)

Mode of Interview:
Video

Client offers relocation assistance

Need candidates who can work in full-time roles without any Sponsorship

Job Description

We are looking for an experienced
ServiceNow Project Manager
to lead the implementation of ServiceNow for our client.

The ideal candidate will be responsible for overseeing the entire project lifecycle, ensuring timely delivery within a
fixed-price contract
structure while managing scope, risks, and client expectations.

This role requires strong expertise in project governance, client communication, change management, and stakeholder engagement. The candidate must possess the ability to navigate challenges associated with fixed-price contracts, scope control, and budget constraints.

Qualifications

- 14+ years of
IT project management experience
, with experience delivering
2–3 end-to-end ITSM implementations
in ServiceNow.
- Strong
ServiceNow
project management experience, with expertise in ITAM, CMDB, ITSM, ITOM, and custom workflows.
- Proven ability to
deliver projects under fixed-price
contracts, ensuring financial and operational control.
- Experience in managing security compliance within IT projects.
- Knowledge of waterfall and hybrid project management methodologies.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, or related field.
- PMP, ITIL, or ServiceNow certifications preferred.
- Experience in US public sector or government projects is a plus.

Key Responsibilities

Project Management & Delivery

• Oversee the end-to-end implementation of ServiceNow modules, including Incident Management, Change Management, A...