Senior Project Manager / Client Operations Lead (Paid Ads)

About this role

About Us:

IMPACT provides digital marketing services to help small to mid-sized businesses implement Endless Customers (formerly They Ask, You Answer), inspired by the popular book by Marcus Sheridan. We empower clients to build in-house marketing operations that drive growth — eliminating reliance on outside agencies and positioning their companies as the most trusted brands in their markets.

Swell is IMPACT's paid media agency, partnering with clients to plan, build, and manage advertising programs across Google, Meta, LinkedIn, and other digital platforms — turning paid spend into a measurable pipeline.

Why This Role Exists:Swell runs paid media programs across a portfolio of clients. Campaigns are always in motion. Accounts are always at different stages. Someone has to hold the whole thing together. We’re looking for that someone.

This role owns Swell’s operating system end-to-end. Campaigns hit deadlines because this person makes them. Designs go to clients cleared for approval because this person catches what would have gone out otherwise. Capacity stays manageable week to week because this person grooms the sprint, not because everyone tries harder.

This is the seat that decides whether Swell scales smoothly or burns out trying.

What you'll own

Campaign lifecycle across every active account

• Run the full ClickUp campaign workflow per account, from planning to strategy to client approval to launch.
• Confirm receipt of campaign details and assets at kickoff; identify gaps before they become launch delays
• Own the internal review checkpoint — assets do not go to clients until they are cleared by you

Client communication and approvals

• Support during recurring client calls; update the agenda, capture decisions, schedule next steps
• Manage the approval cycle: submit design direction, surface revisions, get sign-off, route final proof, confirm launch
• Set and re-set client expectations when timelines slip — early, in writing, with the n...