Senior Project Manager

About this role

Location: 100% Remote (Central Time)


Work Schedule: M-F 9am-6pm


Duration: 5 Months 


Compensation: $46.55 - 71.26/hr



The Professional Services team is looking for a proactive, customer-facing Project Manager to deliver implementation, migration, and professional services engagements across our products and solutions. You will help customers move onto Cloudflare—whether they are migrating from another provider or deploying greenfield—while managing a portfolio of 15–20 concurrent mid-size to large engagements from kickoff to closure.

You will own the scope, schedule, and budget against a Statement of Work (SOW) or Service Delivery Description (SDD), working closely with company consultants, account teams, and customer stakeholders. As a self-starter, you will build strong customer relationships, spot issues early, and drive them to resolution.

What You'll Do

• Manage a portfolio of 15–20 concurrent customer engagements from kickoff through formal closure.
• Own scope, schedule, and budget against the SOW or SDD. Track hours and burn rates, and manage changes through a formal change request process.
• Select the right delivery approach (waterfall, agile, or hybrid) for each engagement in alignment with PMI standards.
• Run customer-facing governance, including kickoff meetings, project plans, status reports, RAID logs (risks, actions, issues, decisions), and executive updates.
• Drive deliverables to completion and secure formal customer acceptance and sign-off.
• Coordinate cross-functional teams (Consultants, Solutions Engineers, Account Executives, CSMs, Support, and Partners) to keep work on track and remove blockers.
• Manage risks and escalations, including migration and cutover risks, raising issues early with clear options and recommendations.
• Ensure clean handoffs from Sales to Delivery at the start of each engagement, and from Delivery to Customer Success at closure.
• Maintain accurate project data in Jira, Salesforce, and...