Senior Project Manager

About this role

Full-time · Permanent · UK · Fully remote · £40,000–£50,000 · Reports to Rich Cross, Head of Delivery

Why we need you

JH is an ecommerce agency that helps ambitious retailers get to number one or stay there. We are coming off the back of three back-to-back "best year evers", firmly against the trend of the industry around us, and the work in front of us keeps getting better.

That is where you come in. You take day-to-day ownership of delivery for the majority of one pod's client accounts: building the relationships, keeping the work moving and giving the team the clarity they need to do their best work. You work alongside the Head of Delivery and the wider team to hold our delivery standards high, spot risk early and keep improving how the pod runs.

Our clients are ambitious retailers, and they expect a project manager who knows their business as well as their backlog.

The processes, tooling and pod model are established. What we need now is someone with the judgement to run with them.

This role is great for someone who

• Stays calm when a date moves, and says so early rather than hoping it sorts itself out.
• Wants to understand what a client needs, which is not always what they ask for, and is kind enough to tell them the difference.
• Cannot walk past a stale Jira ticket.
• Gets a small thrill from a well-written acceptance criterion.
• Asks the developer the question instead of nodding along.
• Notices that something fixed for one client would help three others, and says so.
• Would rather fix the process than work the weekend.
• Has a personality people are glad to have on a call: warm, direct and good company, even when the news is not good.

What you'll do

- Define.
Work with clients to understand what they need and turn it into clear epics, stories and acceptance criteria the team can build from. Handle change requests openly: no surprises, no spin.
- Plan.
Build plans that give the team direction and clients confidence. R...