Senior Project Manager

About this role

Location: Remote

What is Happy Returns?

Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet—which we do through our unique combination of proprietary software and reverse logistics. We invented 3rd-party box-free consolidated returns—which have since become the industry standard—and we provide the only end-to-end returns solution that is not only delightful for customers but also saves money for retailers and is better for the planet.

Happy Returns is:

• A UPS Company
• Loved and adored by shoppers — for proof, check out our 93 NPS
• Experiencing rapid growth
• Seeking top talent to contribute to the expansion of the business

Position Overview

We are seeking a Senior Project Manager focused on operational projects and continuous improvement initiatives across the business. This role is ideal for someone who is equal parts analytical problem solver, program builder, and execution leader. The right person will be a highly self-sufficient leader who can take an ambiguous problem statement, define the path forward independently, align stakeholders, and drive implementation through completion with minimal oversight.

This role will have the opportunity to work across a broad range of operational priorities, from redesigning procurement practices and inventory tracking processes to analyzing transportation performance and identifying opportunities for meaningful operational improvement. Because the scope may evolve over time, we are looking for someone with broad business curiosity, strong critical-thinking skills, and the judgment and experience to step into new areas quickly as business needs shift.

What You’ll Do

• Lead complex, cross-functional operational projects from problem definition through recommendation, implementation, and post-launch evaluation
• Partner with senior stakeholders across operations and other business functions toidentifyp...