Senior Product Manager - Platform

About this role

Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.

We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world.

Join Heathrow’s Digital team as a Senior Product Manager and play a pivotal role in shaping the future of passenger and operational experiences across our digital platforms. You’ll be part of a collaborative, forward-thinking environment that drives innovation, ensuring our technology delivers real value to millions of travellers and colleagues every day.

In this role, you’ll own the strategy, roadmap, and delivery for key digital channels such as web, mobile apps, and kiosks, ensuring they meet the needs of customers and stakeholders. Working under a SAFe Agile framework, you will guide squads to deliver seamless integration across APIs and enterprise systems. Your contribution will directly influence how passengers interact with Heathrow, making their journeys smoother and more connected.

• Own the end-to-end product lifecycle for multiple digital touchpoints, from vision to delivery and continuous improvement.

• Define and deliver product North Star and back-logs aligned with Heathrow’s digital ambitions and passenger needs.

• Lead develop...