Senior Product Manager

About this role

Job Description
At Zendesk, we strongly believe that to build a great product you have to have great people. We enjoy working with other smart focused people who care about both the product and the code they write. We value collaboration and getting new product capabilities in front of our customers frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all own the product and enjoy the impact we have improving it.


We are currently looking for a Senior Product Manager
who will lead a new Knowledge Graph team dedicated to ingesting and modelling content that will serve many of our flagship AI experiences. This team will be crucial to our Knowledge product which empowers organizations to create, manage, and share knowledge seamlessly, helping customers find answers quickly and efficiently. The integration of knowledge graphs will enhance our current capabilities, providing richer, more contextual information to improve user experience.


This role cuts across multiple teams and many levels of ownership, bringing together engineering and science teams working with rapidly developing technologies. The ideal candidate will be able to prioritize effectively, solve challenging problems, and have a strong experience with knowledge graph implementations, working with data science, natural language processing (NLP), optical character recognition (OCR), and document cleaning, all while working effectively to bring people together to achieve a critical mission.


What You Get To Do

• Create and own a knowledge graph roadmap: Own the vision and roadmap for Zendesk’s knowledge graph initiatives, including the development of features that enhance content ingestion workflows and improve the flow and retrieval of structured and unstructured data
• Form and Develop a Team: Participate in forming a talented team focused on knowledge graph development, fostering a collaborative and innovative environment tha...