Senior Product Manager

About this role

Overview:

National Debt Relief's Senior Product Manager owns a portfolio of customer-facing and operational products that shape how clients experience their debt relief journey and how our internal teams support them. This role sits at the intersection of business operations, engineering, and data — leading problem definition, prioritization, and end-to-end delivery for complex, system-driven workflows that directly impact client outcomes and business KPIs.

You'll focus on the post-sale client journey — supporting our Client Success and Client Loyalty teams as they help clients stay on program and reach graduation.

As a senior member of the product team, you'll set direction within your domain, raise the bar for product craft across the organization, and partner directly with engineering, operations, and senior leadership to deliver measurable impact at scale.

Responsibilities:

Essential Duties/Responsibilities:

• Core Responsibilities

• Own the product strategy and roadmap for your domain, grounded in deep understanding of the NDR customer journey, operational workflows, and supporting systems.
• Define and communicate a compelling 6–12-month vision for your domain that connects business goals, customer outcomes, and platform investments.
• Identify, frame, and prioritize business problems and opportunities — balancing operational efficiency, customer impact, compliance, and technical feasibility.
• Own the problem-to-solution lifecycle: discovery, analysis, requirements, delivery, and post-release evaluation.
• Partner with engineering to design practical, scalable technical solutions aligned with NDR's system architecture and long-term platform strategy.
• Make and defend the hard product calls — scope, sequencing, and tradeoffs — with senior stakeholders and engineering leadership.
• Hold yourself accountable to measurable business outcomes — defining success metrics upfront and driving the team toward them post-launch.
• Stakeholder & Delivery Leaders...