Senior Product Manager

About this role

About Us:

On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages.

First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.

First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions - Urgent Care, Mental Health, and Primary Care - from their very first day!

Job Description:

The Senior Product Manager, Operational Systems is a strategic new role responsible for owning and scaling the operational platform that enables Client Success, Client Operations, and Revenue teams to deliver exceptional service efficiently.

This role owns a portfolio of internal-facing products and integrations that power client onboarding, configuration, support operations, reporting, and ongoing lifecycle management. Key domains include:

• Salesforce (Service Cloud & Sales Cloud)
• Platform integrations between Salesforce and First Stop Health systems
• Client Manager tooling
• Client reporting and analytics delivery
• Census file intake workflows
• Internal and client-facing support portals

This position operates as a platform owner and strategic partner to Client Success and IT, translating operational complexity into scalable, reliable, and...