Senior Payments Business Systems Analyst – Payment Acceptance

About this role

Responsibilities:

Responsibilities

H‑E‑B is seeking a Senior Payments Business Systems Analyst to support and enhance our Payment Acceptance ecosystem across in-store and digital channels. This role partners closely with internal teams and external vendors to ensure reliable, optimized, and compliant payment processing.

As a Senior Payments Business Systems Analyst, you will:

• Serve as a subject matter expert in H‑E‑B’s end-to-end payment processing flow, including authorization, routing, settlement, and exception handling
• Act as a primary liaison between business stakeholders, IT teams, and payment vendors (e.g., processors, gateways, and networks)
• Manage ongoing vendor engagement, including operational coordination, issue resolution, and escalation management
• Build and execute deployment plans for payment initiatives, including new tender rollouts, configuration updates, and processor changes
• Configure and maintain payment processing settings within vendor systems, including routing logic, BIN tables, tender enablement, and network prioritization
• Partner with vendors and internal teams to troubleshoot transaction issues and anomalies, performing root cause analysis across systems
• Gather, document, and translate business and technical requirements into actionable specifications
• Support testing and certification efforts (SIT, UAT, network certification) to validate payment functionality and edge cases
• Ensure alignment with network mandates, regulatory requirements, and internal compliance standards
• Develop and maintain documentation of payment flows, configurations, and vendor integrations for operational and audit purposes
• Identify opportunities to improve payment performance, resiliency, cost optimization, and customer experience

Qualifications

Education & Experience:

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or equivalent experience)
• 5+ years of experience as a Business ...