Senior Operations Manager Workload Allocation
Company: Ministry of Justice UK
Location: London
Type: Full-time
Posted: 2026-03-27
About this role
This vacancy is only available to existing Civil Servant employees and employees of accredited non-departmental public bodies (NDPBs). Please review the "Eligibility" section before you apply.
### General Information
Salary
The national salary is £40,783 - £47,361. London salary is £42,546 - £51,884. Your salary will be dependent on your base location
Working Pattern
Full Time
Vacancy Approach
Cross Government
Location
London, National
Region
London, National
Closing Date
14-Apr-2026
Post Type
Permanent
Civil Service Grade
SEO
Number of jobs available
1
Reserve List
12 Months
Job ID
15974
### Descriptions & requirements
Job description
As Senior Operations Manager Workload allocation and Operations MI, the post holder is accountable for the timely and efficient progression of parole reviews in line with business KPIs. Working ly with other Senior Operations Managers, the post holder will drive the implementation of the operating model and continuous improvement to ensure the effectiveness and compliance of case management processes.
The post holder oversees the Workload Allocation and Operational MI which are central to the delivery and ongoing development of the Parole Board operating model by providing strategic oversight of a centralised workload allocation function, distributing work across the membership to improve data monitoring and reporting on member capacity and capability, workload trends, and performance. The function will maximise the use of parole paper hearings and oral hearing listings through a unified approach to workload demand, delivering data to support accurate forecasting of resources, costs, and work rates. As a senior operational manager, the role carries shared responsibility for operational leadership and performance, including the timely scheduling of paper and oral hearings, oversight of the workload allocation model, and delivery of auxiliary operational functions. This will include ensuring work i...