Senior Operations Manager - Jacksonville, FL

About this role

#### Position Summary

The Senior Operations Manager is responsible for providing operational leadership and oversight across Nationwide Auto Services project operations. This position leads and supports NAS Operations Managers and Field Teams responsible for Overspray, Workforce Solutions, Automotive Services, and Agriculture Equipment / High and Heavy projects.

The Senior Operations Project Manager serves as the primary operational link between NAS leadership, Project Managers, field teams, and customers. The role is accountable for ensuring projects are properly planned, staffed, launched, executed, measured, and closed while meeting customer requirements, safety standards, quality expectations, financial targets, and contractual obligations.

This position requires a hands-on leader who can manage multiple projects, Operations Managers, and Field Teams across different locations and service lines while maintaining consistent NAS operating standards.

Key Responsibilities

#### Project Management Leadership

• Provide direct leadership, coaching, and operational oversight to NAS Operations Managers across assigned projects and service lines.
• Establish clear expectations, priorities, responsibilities, and performance standards for Operations Managers.
• Conduct regular project reviews covering staffing, productivity, safety, quality, schedule, customer requirements, financial performance, and open risks.
• Support Operations Managers and Field Supervisors with issue resolution, resource planning, customer escalations, and operational decisionmaking.
• Ensure Operations Managers maintain accurate project documentation, reporting, timekeeping, staffing records, training records, and customer deliverables.
• Develop consistent project management practices and operating standards across NAS locations.

#### Operational Oversight

• Overspray Services: Vehicle inspections, contamination assessment, overspray removal, quality verification, production trac...