Senior Operations Manager (Driver and Rider Operations)

About this role

We are looking for an entrepreneurial and solutions-driven
Senior Operations Manager
with excellent analytical, leadership, and interpersonal skills to take full ownership and lead a team of 20+ people to deliver the strategy and end-to-end rider and driver operations, impacting millions of people daily, in one of our largest and fastest growing markets.


About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.


We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.


Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!


About The Role
As the Senior Operations Manager, you will have full accountability for the UKI Rider and Driver operations and flywheel - from acquisition to engagement, loyalty, quality and long-term growth. You will operate at the intersection of strategy, commercial performance, operational excellence and team leadership - shaping how one of Bolt’s largest markets grows and wins. We are looking for someone who is ambitious and looking to make a real impact. You have 8+ years of experience across operations, strategy and go-to-market roles. You have managerial experience, are an expert communicator with a strong analytical and commercial mindset.


If you thrive in a high-impact, high-paced, collaborative environment and are eager to shape the future of an industry, let’s talk.


Main tasks and responsibilities:

- Defining and executing the UKI Rider and Driver strategy across acquisition, engagement, rewards, funnel optimisation and communications
- Owning key market KPIs including growth, quality, engagement and efficiency
- Driving continuous optimisation through structured experimentation and impact measurement
-...